![]() This digital shift by design, will encourage a self-service approach among licensees. ![]() Streamlined workflows link the user-friendly front-end interfaces with back-end activities such as bookings, personal detail processing and vehicle inspections. The system will include an on-demand data and records management system that will enhance user experience by offering services like licensing payments and refunds to vehicle operators and owners through digital channels. ![]() TCS will design and launch the new system using its DigiGOV framework for rapid digital transformation. Over the course of the 10-year contract – which has the opportunity for a five-year extension – TCS will digitally transform taxi and private hire licensing and administration, as well as implement continuous improvements and innovation, responding to evolving industry trends and customer demands. Global IT services, consulting and business solutions organisation, Tata Consultancy Services (TCS) has been selected by Transport for London (TfL) to design, implement and operate a new smart mobility system that will re-imagine the administration of taxi and private hire vehicles in London.
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